Privacy & Security

This policy explains how Helios & Corvus Global N.V. ("we", "us", "our") handles personal data collected through the website truefortune-co.uk. We operate under Curaçao eGaming Licensing Authority licence number 8048/JAZ2020-8657. By using the website, you acknowledge the practices described below.

Data we collect

We process the following categories of personal data, depending on how you use the website and our services:

Identity details, such as your name, date of birth and nationality.
Contact details, such as your email address, telephone number and postal address.
Account details, such as your username, password and account settings.
Verification documents, such as proof of identity, proof of age and proof of address.
Payment details and transaction records, including deposits, withdrawals and related account activity.
Gaming activity records, such as the games you play, your stakes and your results.
Technical details, such as your internet address, browser type, device information and the pages you visit.
Correspondence, including messages you send to our support team.

How we use data

We use personal data only for specific, legitimate purposes connected with providing and managing our services:

Creating, maintaining and securing your account.
Verifying your identity and age.
Processing deposits, withdrawals and other payments.
Providing the services you request and responding to your enquiries.
Detecting, investigating and preventing fraud, money laundering and other misuse of the website.
Meeting our legal, regulatory and licensing obligations.
Maintaining and improving the performance, safety and usability of the website.
Sending you notices about your account and, where permitted or where you have agreed, information about our services.

We may share personal data with payment providers, verification services and other businesses that help us operate the website, and with public authorities where the law requires it. We do not sell your personal data.

Data protection

We apply technical and organisational measures intended to protect personal data against loss, misuse, unauthorised access, disclosure and alteration. These measures include:

Encryption of data sent between your device and the website.
Secure storage of personal data and of account credentials.
Access to personal data restricted to authorised staff who need it for their work and who are bound by confidentiality duties.
Regular review of our security practices and internal procedures.
Procedures for identifying, handling and reporting data security incidents.

No method of transmission or storage is entirely secure. We therefore ask you to keep your login details confidential and to tell us promptly if you suspect unauthorised use of your account. We keep personal data only for as long as it is needed for the purposes set out in this policy or as the law requires.

User rights

Subject to applicable data protection law, you may have the following rights regarding your personal data:

Access: to request confirmation of whether we process your data and to receive a copy of it.
Rectification: to ask us to correct inaccurate or incomplete data.
Erasure: to ask us to delete your data where there is no valid reason for us to keep it.
Portability: to receive your data in a structured, commonly used format and, where possible, to have it transferred to another provider.
Restriction and objection: to ask us to limit certain processing or to object to it.
Withdrawal of consent: to withdraw any consent you have given, without affecting processing carried out before the withdrawal.

To exercise any of these rights, please write to us at the address below. We may ask you to confirm your identity before acting on your request. Some data may need to be retained where the law requires it. If you are dissatisfied with our response, you may also complain to the data protection authority in your country.

Contact

For questions about this policy or about the handling of your personal data, please contact Helios & Corvus Global N.V. by email at [email protected].