Safe & Responsible Play
Company commitment
Helios & Corvus Global N.V. (truefortune-co.uk) is committed to promoting responsible gaming. Gambling is intended as a form of entertainment and should never be regarded as a way to earn money or to solve financial difficulties.
Gambling is for adults only. Persons under the age of 18 must not gamble, open or use a gambling account, or attempt to do so. Adults are asked to keep their devices and account details away from minors and to use parental control software where children have access to shared devices.
We encourage everyone to gamble only with money they can afford to lose, to set limits in advance and to stop when gambling stops being enjoyable.
Problem signs
Gambling can become a problem gradually and without the person noticing. The following behaviours may indicate that gambling is becoming harmful:
- spending more money or more time on gambling than originally intended;
- borrowing money, selling possessions or neglecting bills and other financial obligations in order to gamble;
- chasing losses by gambling again in an attempt to win back money that has been lost;
- feeling restless, irritable or anxious when trying to cut down or stop gambling;
- hiding gambling activity from family and friends, or lying about the time and money spent on it;
- neglecting work, studies, family or other responsibilities because of gambling.
If one or more of these signs seem familiar, it is advisable to take a break and to seek support as described below.
Self-ban options
Voluntary self-exclusion allows a player to stop gambling for a chosen period or, with some operators, indefinitely. Licensed casinos provide self-exclusion on request, and players may contact the support team of the casino they use to ask for an account to be closed or blocked.
Players in the United Kingdom can also use the national self-exclusion register, GAMSTOP (gamstop.co.uk). Registration with GAMSTOP blocks access to the gambling accounts of all licensed operators that take part in the scheme at once, so the player does not need to contact each operator separately.
While a self-exclusion is in force, players should not attempt to open new accounts. Anyone considering self-exclusion is advised to also remove gambling applications from their devices and to unsubscribe from gambling-related marketing messages.
Gaming limits
Licensed casinos make a range of tools available to help players stay in control of their gambling. Players may use the following:
- deposit limits, which restrict the amount of money that can be paid in over a day, week or month;
- loss limits, which restrict the total amount that can be lost over a chosen period;
- time limits, which restrict the total time spent gambling over a chosen period;
- session limits, which end a gambling session after a set length of time;
- reality checks, which are regular on-screen reminders showing how long a player has been gambling.
Players are encouraged to set their limits before they start to gamble and to review them regularly. Lowering a limit normally takes effect straight away, whereas an increase is usually subject to a waiting period.
Getting help
Anyone who is concerned about their own gambling, or that of someone close to them, can obtain free and confidential support from the following national helpline:
GamCare - National Gambling Helpline 0808 8020 133 (gamcare.org.uk)
Anonymous self-help groups for people affected by gambling also exist, where members share their experience and support one another in a confidential setting. Speaking to a trusted friend, a family member or a doctor can also be a valuable first step.
Contact us
Responsible gaming enquiries: [email protected]